The Aruba Excellence Foundation (A.E.F.), established in June 2018 by the Aruba Tourism Authority (A.T.A.), is dedicated to enhancing the quality of service within Aruba’s hospitality industry. By developing and implementing value-added programs, A.E.F. aims to empower individuals and ensure the long-term success and sustainability of Aruba’s tourism sector.
Vision
To be the leading institution for the growth and sustainability of the tourism industry in Aruba by empowering individuals through innovative learning and development initiatives.
Mission
To enhance the skills, knowledge, and competencies of individuals involved in the tourism industry of Aruba, ensuring the long-term success and prosperity of the sector.
Goal
To certify individuals working in the service and hospitality industries, ensuring service excellence that embodies the essence of Aruba’s hospitality.
Aruba Certification Program
The Aruba Certification Program (A.C.P.) is an accredited program designed to provide comprehensive information about Aruba’s history, characteristics, and service standards. This program is accessible through flexible learning platforms, making it easy for anyone interested in becoming certified.
Program Highlights
Innovative Learning: The program is the first of its kind in Aruba, offering both online and face-to-face sessions.
Accredited Certification: Participants receive a certificate of completion valid for three years, a pin, and an eBook.
Expert Instructors: Courses are taught by highly knowledgeable instructors who incorporate Aruba’s four core values into the curriculum.
Certification Options
Option 1: 15 certification hours | Face-to-face | 5 modules
Learning Objectives:
Aruba’s people and history of industries
Aruba’s culture, nature, and sustainable development (Part 1)
Aruba’s characteristics and sustainable development (Part 2)
Aruba’s political structure and national symbols
Aruba’s tourism and service excellence
Languages: Papiamento & English
2. Option 2: 9 certification hours | Face-to-face | 3 modules
Learning Objectives:
Aruba’s history, culture, people, and nature
Aruba’s tourism and becoming an Aruba Ambassador
Delivering service excellence with the essence of Aruba’s hospitality
Languages: Papiamento & English
3. Option 3: 3 certification hours | Online | 6 modules + exam | Access to the online portal for 4 weeks
Learning Objectives:
Aruba’s nature and people
Aruba’s history and culture
Aruba’s tourism industry and culture
Aruba’s service excellence: the guest
Aruba’s service excellence: the guest and me
Languages: Papiamento, English & Spanish
Exclusive Offer
Members of the Aruba Food & Beverage Association receive a 25% discount on all certification programs. This is a fantastic opportunity to enhance your skills and knowledge while saving on costs.
For more information, visit https://www.aef.aw/.
Join us in our mission to elevate the standards of hospitality in Aruba and ensure a memorable experience for every visitor!
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